1. Who is responsible for your data
CITALENT BOUTIQUE TALENT MANAGEMENT & CONSULTANCY SL. ("CITALENT", "we") decides why and how your personal data is used when you use our booking pages at boutique.citalent.nl or visit CITALENT Boutique.
- Registered office: Plaza Portal de Elche, 6-01, 03001 Alicante, Spain
- Visiting address: Plaza Portal de Elche, 6-01, 03001 Alicante, Spain
- NIF (VAT number): ESB56822257
- NIE: Z1516806-F
- Contact for privacy questions: creativespace@citalent.nl
This policy covers the booking pages and the use of our space. Our website citalent.space has its own privacy policy.
2. What data we process
We only process the data below. We do not process special categories of data, such as health or religion.
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Category
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Examples
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Where it comes from
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Identity and contact
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Name, email address, phone number, country
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You, in the booking form
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Business details
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Company name, VAT ID, billing address
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You, when you book as a business
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Booking details
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Date, time, room or event, number of people, headcount
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You, in the booking form
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Request details
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Purpose, preferred dates, equipment wanted, your message
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You, in the special request form
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Invoicing and payment
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Invoice number, amounts, payment status
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Created by us; payment details are handled by our payment provider
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Communication
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Confirmation emails, replies to your questions
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You and us
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Technical data
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IP address, time of your submission
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Your browser, when you use the booking pages
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3. Why we use your data
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Purpose
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Data used
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Legal basis
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Handling your booking: reserving a desk, room or place, confirming it and sending you information about your visit
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Identity and contact, booking details, communication
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Performing the agreement with you
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Handling a special request and preparing a proposal
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Identity and contact, business details, request details
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Steps at your request before an agreement
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Invoicing, collecting payment and keeping our accounts
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Identity and contact, business details, booking details, invoicing and payment
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Performing the agreement, and a legal obligation
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Answering your questions and complaints
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Identity and contact, communication
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Our legitimate interest in answering you
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Protecting the booking pages against spam and abuse, using limits per IP address
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Technical data
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Our legitimate interest in keeping the service secure
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Where we rely on our legitimate interest, we have weighed it against your rights. You can object to it at any time (see section 7).
4. Do you have to give us your data?
To book, we need your name, email address and country, and for a business booking the company, VAT ID and billing address. Without these we cannot confirm your booking or invoice you correctly. Your phone number and your message are optional.
5. Who receives your data
We do not sell your data. We share it only with the parties below, and only as far as needed.
- Our payment provider, Stripe, which handles online payments for us.
- Our accountant, for our bookkeeping and tax returns.
- Tax and other authorities, when the law requires it.
- Our hosting provider, Hosting.com, which runs the booking system and sends the booking emails, and Microsoft (Outlook), which provides our email accounts.
These providers act on our instructions under an agreement that protects your data. We do not intend to send your data outside the European Economic Area. If a provider, such as Stripe, does so, it must use safeguards the law accepts, such as standard contractual clauses. We do not use automated decision-making.
6. How long we keep your data
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Data
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How long
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Contact and booking details
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5 years after your last booking
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Invoices and accounting records
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7 years
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Special requests and proposals that did not lead to an agreement
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2 years after the request
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Emails and other communication
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5 years
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IP address in the spam-protection log
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30 days
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When a period ends, we delete the data or make it anonymous, unless the law requires us to keep it longer.
7. Your rights
You have the right to:
- see the data we hold about you and get a copy;
- have wrong or incomplete data corrected;
- have your data deleted, unless we must keep it by law or need it for a legal claim;
- limit how we use your data while a question is being checked;
- object to our use of your data where we rely on our legitimate interest;
- receive your data in a common format, or have us send it to someone else;
- withdraw a consent you gave, at any time.
To use these rights, write to the email address in section 1. We answer within one month. You may also complain to the Spanish Data Protection Authority, the Agencia Española de Protección de Datos (AEPD), at https://www.aepd.es.
8. Cookies and fonts
The booking pages use one session cookie that the system needs to work. It is deleted when you close your browser, and it does not track you. For that reason we do not ask for your consent for it.
We do not use analytics, advertising or tracking cookies on the booking pages. The fonts on our pages are loaded from our own server, so your visit does not send data to a font provider.
9. How we protect your data
We take technical and organizational measures to protect your data. Access to the booking system needs a personal login, and only our team can see the bookings. Our email account uses two-step verification, and our devices are locked with a password. The booking pages use an encrypted connection (HTTPS).
10. Children
Our booking pages are for people aged 18 or over. We do not knowingly collect data from children. If you think a child has given us data, write to us and we will delete it.
11. Changes to this policy
We may change this policy. The version and the date of publication are shown with it. If a change has a significant effect on how we use your data, we tell you.
